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Monday, February 16, 2009

What do you love?

We, as consumers, have a vested interest in the products and services we use and the stores in which we shop. How much of an interest depends on how we feel about it. The more we love a product, store, or service, the more of a vested interest we have in its long term success.

It is not beneficial to us, as consumers, to fall in love with a dud. (Not all duds are bad products, some are just poorly marketed) If you are the only one to love a product and buy it, or the only customer a particular store has, then there is no possible way for that product or store to survive, long term. You, as the lone consumer, do not have enough buying power to guarantee the success of what you love.

So what happens to the duds? Well, they disappear, of course, leaving you to feel the pain & sorrow of losing something you love. While it might not compare to losing a pet or loved one, it's still painful to lose something you love, no matter what it is.

It's an endless list of things that we have loved and lost, as consumers. I am sure we all can think of at least one product or service that we once enjoyed very much, that we would just about kill to have it once again. A shampoo or conditioner that made your hair look great, that perfect shade of lipstick that stayed on all day without smudging, that nail polish that didn't chip for two weeks, a favorite candy or snack, a brand of shoes that always fit as if they were made just for you, a flavor of yogurt, a dry cleaner that never ruined your clothes and always got every stain out, the Chinese restaurant that had the world's greatest lo mein.

But alas, it's not very likely we will ever have these things again.

credit: webphotomart.com Now take a look at the products and services that you currently love. Do enough people love these things to guarantee its success in the marketplace, long term? Are they going to be here tomorrow? Are you going to have to go through the pain of losing another favorite, yet again? Is there anything that you, as a consumer, can do about it?

Yes, there actually is.

There are two things you can do to help.

1. Sharing is caring...tell people about it.

The more people you tell, the more will be introduced to the product or service that may have never heard about it or tried it before. And there are lots of ways and plenty of opportunities to do this.

2. Tell the company responsible for the product or service exactly how you feel about it.

Take the time to write a letter and mail it, the old fashioned way, on paper in an envelope with a stamp on it (perhaps you can even send a thank you card). Popular celebrities shouldn't be the only ones to get fan mail. While sending an email is quick and easy, sending real mail goes the extra mile to show how much you really care.

Now this won't guarantee that a product or service won't disappear at some point, but you will be doing your part to protect your interests in its long term success.

Is there a product or service that you use and love enough to tell me about it, today? Now is your chance to start doing something to protect your vested interest in it, by telling me (and everyone else that will read this page) all about it.

Leave a comment. Consider it an investment in your own consumer happiness.

There is one catch, though...

Please do not advertise your own products, services, or websites. This is for your fans to do today, not you. Instead, tell me about someone else's product or service that you love.





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